FAQs

Where can I get help outside Shropshire

Axis Counselling does not endorse nor recommend any of the services identified here, neither is the list exhaustive. If you are having difficulty locating a service in your locality you could try your local Community Mental Health Team via your local Telephone Directory.

Powys (North) – Try your GP or Community Mental Health Team.

Brohafren Mental Health Centre, Newtown, Powys
(01686)  617204

Mental Health Services, Bryntirion, Welshpool, Powys
(01938)  558969

Other Counselling Services

The National Assciation of People Abused in Childhood NAPAC – www.napac.org.uk
Also try ‘Counselling’ in Yellow Pages for your area.

How do I get an appointment?

Refer yourself by telephoning our office either Shrewsbury 01743 357777 or Telford 01952 278000. You may also be referred by your doctor or other agency.

How old do I have to be?

We counsel people aged 11 or over both female and male.

Who will I see?

Initially we will offer you a ‘Welcome’ meeting appointment with a female member of our team. From here you will be offered a male or female counsellor, the choice is yours.

What is a 'Welcome' meeting?

This is an introduction meeting that lasts between 25-40 minutes, where we will explain all the options open to you within our service. This also gives you the opportunity to ask any questions of us. It also gives a chance to get to know you and let us show you our facilities. It is not a therapeutic session.

What will it cost?

Axis is a charity and relies on donations and other income to support Shropshire Telford & Wrekin, people through their therapy. Axis does receive partial funding towards the cost of therapy for referrals from Clinical Commissioning Groups (CCG) i.e. GPs & Community Mental Health Teams. The aim is not to turn any Shropshire Telford & Wrekin person away due to a lack of means.

Where will I be seen?

All ‘Welcome’ meetings will take place in a confidential setting in Shrewsbury , Telford where a member of our team will welcome you to our service.

Will I have to wait?

This very much depends on our resources and at times regrettably we do have a waiting list. This can vary between a matter of weeks to several months. The length of time you have to wait is significantly influenced by your preferences which you can discuss at the ‘Welcome’ meeting.

If particular venues are experiencing longer waiting times than others we may offer you an alternative location to get you into therapy earlier than at your nominated office. We understand that this may not suit everyone and of course you can continue to wait for your nominated preference.

We will update you once a month by letter or text to confirm that we are still working to find an appointment for you.

If your circumstances have changed or you need to speak to someone about your case we will try to arrange a short ‘holding’ appointment in the interim. Always let us know if you can make yourself available for short notice appointments. You are always welcome to call us to see how you are progressing on the list.

Will my partner be included in my counselling?

You will be seen on a one-to-one basis. However, we feel it is important to occasionally include your partner in order not to isolate them. This is your choice.

What if my partner won't come or does not know?

Although we would like to see your partner this does not prevent you from receiving our help. Many people receive our help in this way.

How long is each counselling session?

Each appointment is for 50 minutes.

How often do I have attend?

Counselling requires you to attend appointments on a weekly basis, but this may be less frequent depending on individual needs.

How many sessions will it take?

This is something you would discuss when you first come for your Welcome Meeting and with your counsellor as you progress.

Do I have to go into a group?

No, but we do offer a self support group for both females and males if it is thought appropriate.

What is Axis Link?

This is a service which we provide for partners or close relatives of the survivor. Strict confidentiality is adhered to. You will NOT be seen by the same therapist. This work normally requires no more than 6 sessions to complete.

Do I have a right to be taken into therapy?

Axis reserves the right not to take people into therapy but will always endeavour to give guidance on other more appropriate agencies.

Can I refuse appointments?

We ask that you advise us at the earliest opportunity if you need to cancel or change your availability. We will always try to give you another appointment.

I need help with general counselling issues i.e. NOT sexual, physical, emotional abuse or rape issues?

We are a specialist service and do not undertake ‘general’ counselling matters, there are many other agencies available to you. Please look at Information to see if we can help you.

Can someone else make the appointment for me?

It is our experience that appointments made by third parties are often not kept as the client has not taken the first step to contact us. Therefore whenever possible we try to encourage people to call us directly. Everyone is trained to deal with your call and will answer your questions.

I want to change therapist and or complain?

We always want you to be happy with your assigned counsellor and understand if you want to change. The procedure will be explained at the ‘Welcome’ meeting and again during your early sessions with your allotted therapist.

Axis always welcomes feedback and is keen to improve its services. We have a complaints procedure which aims to make the process straightforward and fair. Should you wish to make a complaint, in the first instance, please put the matter in writing for the attention of:

The Office Manager, Axis Counselling, Fletcher House, 15 College Hill, Shrewsbury, SY1 1LY. Please supply as much detail as possible to aid our investigations. See also our ‘Client Charter’

Your complaint or concerns will be investigated and you will receive a reply within four weeks. All complaints will be acknowledged within 5 working days.

If you are not able to put the matter in writing we will take a telephone transcript of your complaint and then send you a copy to verify and return to us. After investigation you will receive a full response.

I need easy access to your services?

All our counselling rooms are easily accessible. Parking for Blue Badge holders. See Find us.

Where can I park?

When we notify you of your appointment we will enclose a map showing parking locations. Please note that we do not have parking facilities at Fletcher House, Shrewsbury.

How do you use my information?

Information that we gather about you e.g. name, address and correspondence is only used solely for the delivery of your counselling, i.e. appointments, letters and telephone calls. We will not contact you unless it is in accordance with the instructions that you give us. We are registered under the Data Protection Act 1998. We do not process information about you, we do not send unsolicited mail. Information about you will not be given to third parties unless we are required to do so by law or for the protection of yourself or others. For further guidance on ‘your rights’ and Data Protection visit: http://www.informationcommissioner.gov.uk/

I need an evening appointment?

Unfortunately due to limited funding we are not able to offer evening appointments.

I only have limited availability?

A lack of availability on your part will lengthen the time that you are on our waiting list. Your availability will be discussed at the ‘Welcome’ meeting. We try to meet your requirements but cannot guarantee that you will be offered your preference of day, time or location.

Can you see me in hospital?

If you are an existing client of Axis please ask a health professional to contact us. i.e. your Psychiatrist or GP

Can I be seen at home?

We are sorry but Axis does not make home visits for a number of reasons in particular the safety of our therapists. We try to encourage everyone to attend one of our confidential counselling centres throughout Shropshire, Telford & Wrekin.

Can I see what's written about me?

In compliance with GDPR, Information that we gather about you is only used solely for the delivery of your counselling, i.e. making appointments, letters and telephone calls. We will not contact you unless it is in accordance with the instructions that you give us. We are registered under the Data Protection Act 1998. We do not process information about you, we do not send unsolicited mail. Information about you will not be given to third parties unless we are required to do so by law or for the protection of yourself or others.

GDPR Policy Statement

Axis holds personal data as it has a legitimate interest, in some cases it also has a legal interest. In order to comply with the new GDPR regulations Axis has made a number of changes to its data protocols and procedures.

All current and new clients are now advised what personal data will be held on them, where this data is stored, how long that data will be held for, whom that data may be shared with and on what basis, how clients can get their data removed. Each client signs an agreement to confirm that they have been fully advised on their data rights. This agreement now forms part of their informed consent.

The individual personal client data that is stored consists of:-

  • First, middle and surname
  • Contact address
  • Contact details and emergency contact details
  • Email addresses
  • Phone/Mobile phone numbers
  • Next of kin, parent, guardian or family members’ details will also be recorded where appropriate.

 

This data is held in order that we can communicate with the client, know who to contact in case of emergency, we are aware of the responsible adults for children and young people, also understand the family dynamics in order to better support the client.

Personal data is electronically stored on an encrypted and secure cloud based system. Written personal data is stored in files in secure locked filing cabinets, in a secure locked office both are only accessible by authorised personnel.

Personal client data is held for no more than 6 years at which point that data is destroyed.

Axis will always ask for client consent before sharing personal data with third parties and will advise the client to whom and what data will be shared and why. However there are occasions where the client’s rights to data protection may be over-ridden by our obligations to protect them or someone else at risk of harm or to comply with legal requirements. Further details are available in the service contract.

Individuals can find out what personal data is held on them by writing or by email to the Chief Executive Office at Axis Counselling at the registered office. Any request for information will be responded to within 4 weeks.

At any time individuals can also request that all personal data held on them is removed. Such request should be made in writing or by email to the Chief Executive Office at Axis Counselling at the registered office. Any request for information to be removed will be actioned within 4 weeks.

http://www.informationcommissioner.gov.uk

I want to work as a volunteer Counsellor?

Due to the nature of our work we do not have placements for volunteer counsellors.

Any vacancies that arise with Axis Counselling will be advertised in the Shropshire Star or equivalent local newspaper and or the respective Job Centre(s). Details of eligibility will be notified at the time of advertising. Axis is an equal opportunities employer.

Can I get telephone counselling?

At present we do not undertake this type of work.

Can I get e-mail counselling?

At present we do not undertake this type of work.