Client Charter

Axis is an independent specialist support service for survivors of all types of sexual violence. Our one to one support services provide a safe, secure and confidential place where you will be listened to in a respectful and non-judgmental way and be able to access the best advice and help.

Confidentiality is key and your wishes will be respected throughout.

As a victim of sexual violence you may experience a wide range of emotions and reactions and be unsure or uncertain where to turn. You do not have to cope with this alone Axis has counsellors and independent sexual violence advisors who are trained to help and support you in any decisions you need to make.

They are also there to ensure your safety and the safety of others who may be at risk.  Axis has safeguarding policies and obligations if you, someone else or a child is a serious risk of harm, this will be explained this from the outset.

Our team will treat everything in the strictest confidence and be guided by your wishes.

• Our aim is to create an environment in which everyone feels safe, valued and respected.
• We aim to deliver the highest standards of care to clients, who will be treated with courtesy and respect by all staff.
• Our expectation is that our clients will treat the Axis team and fellow clients with courtesy and respect.
• Abusive behaviour, violence and the threat of violence is conduct which is incompatible with our aims and will not be tolerated
• All forms of discrimination are unacceptable.
• Confidentiality is a bed rock of our work

We have policies in place to cover all of the above.