1. Procedure

1.1 Flowchart – ISVA Service Procedures
1.2 CJSM and new referral process
1.3 Interpretation Services

2. Initial Contact 

2.1 Initial contact – Initial contact with a new client
2.2 Initial contact – Clients who receive telephone support only
2.3 Initial contact – Gillick compentence

3. Appointments 

3.1 Appointments – Appointments with clients
3.2 Appointments – Booking appointments in one of the offices
3.3 Appointments – Recording appointments on the Google Calendar
3.4 Appointments – Initial appointments
3.5 Appointments – Supporting a client to an appointment
3.6 Appointments – Safety texts
3.7 Appointments – Taking a first disclosure

4. Criminal Justice Support

4.1 v3 CJS – Giving options on reporting
4.2 Supporting a client at an ABE interview
4.3 Providing a CJS update to a client.
4.4 Communicating an NFA decision
4.5 Preparing for a trial
4.6 Supporting a client with a pre-trial visit
4.7 Supporting a client at trial
4.8 CJS – Anonymous Reporting

5. Needs and Risk Assessment 

5.1 Safety and Support (SAS) assessment

6. Practical Support

6.1 v2 Practical support – CICA procedure (004)
6.2 Practical Support – Referral to Axis Counselling (002)
6.3 Practical Support – Supporting a client with a child conceived without consent
6.4 Practical Support – Support of Domestic Abuse Volunteer
6.5 Practical Support – Welfare checks

7. Multi-agency

7.1 Multi-agency – MARAC
7.2 Multi-agency – Operation Vapour
7.3 Multi-agency – Child Protection Conference

8. Internal procedures

8.1 Procedures – Change of ISVA request procedure
8.2 Procedures – MESARCH procedure
8.3 Procedures – Client feedback

9. Closing clients

9.1 Closing clients – Clients who cannot be contacted at referral (002)
9.2 Closing clients – Clients who do not engage
9.3 Closing clients – Clients who came in for reporting options
9.4 Closing clients – Clients who disengage
9.5 Closing clients – Clients leaving following engagement
9.6 Closing clients – Clients move out of area following engagement – No CJS
9.7 Closing clients – Filing closed files and recording destruction dates

10. Staff procedures

10.1 Staff procedures – Working from home
10.2 Staff procedures – Expenses and Time Sheets
10.3 Staff procedures – Supervision
10.4 Staff procedures – Training